How do you come back?
Is it true that there is no such thing as bad publicity? Well, let’s just say that here at the kids belts office, we don’t want to risk it.
By now, you have probably gotten wind of the Golden Corral story. If you haven’t, here’s a local clip explaining what happened.
Ouch, that’s a pretty damaging story and the original video has gone viral. How does a restaurant gain back the trust of it’s customers? Obviously, there are two sides to every story, but right now, there’s not a lot coming out from Golden Corral, other than the manager was fired for improper food storage. Here’s a statement from the Golden Corral Facebook page:
I don’t think that passing the blame is the answer. I think that firing the manager is a start, but blaming the guy who blew the whistle doesn’t seem like the right move. He may not have gone about it correctly, but if this was an ongoing problem, maybe he thought it was the only way. Maybe he was just out for the fame, but if the food hadn’t been by the dumpster in the first place, there wouldn’t have been a story. Also, if it was an unscheduled inspection, how did the manager have time to get the food out to the dumpster? And why was it still in pans on the racks instead of in garbage bags?
I don’t know, no matter whose side you take, you have to admit that they have a PR nightmare on their hands. Since the video came out, I have driven by the Golden Corral in question and the parking lot has been deserted and let me tell you since the restaurant opened not even a year ago, the park lot has always been over-flowing.
Here’s who I feel bad for, the current employees, especially the servers who work for tips. No matter what the restaurant chose to do, the employees are now the ones suffering.
I think that it will be interesting to see how this story unfolds and how quickly Golden Corral bounces back.