Neither Rain, Nor Sleet…

Tuesday, July 10, 2012 @ 12:07 PM
posted by mrscaz

You’ve heard the saying, “Neither rain, nor snow, nor sleet, nor hail shall keep the postmen from their appointed rounds”, while I am sure that this must have been true at some point, I don’t think it is any more.

As a business owner, I try to always go above and beyond when it comes to customer service because without our customers, there would be no Dapper Snappers kids belts. What get’s me is how a company as big as the Post Office can get away with such lack luster service which seems to get worse as time goes on. The thing that stinks is that there is nothing we can do about it either.

Over the last few months, we have had several packages “lost” in transit. Granted these are small packages and not valuable individually, but when more and more turn up missing, the cost to replace those pieces becomes very clear on our end.

I don’t feel like we are asking much. We want to get a package from A to B and the Post Office is in the business of getting packages from A to B. It seems to me like we should be a match made in heaven. You’d think so anyway. But, alas, it’s not. We mailed one package to New England area and, after about a week or so, our customer called to tell us she never received it. We did the tracking online and it showed that the package was received at her local Post Office. Jen called the Post Office to ask what happened and they said that they would look into it. The package was delivered two days later all banged up. How does that happen? Suddenly they found it because we called about it?

We had another package that was shipped to a customer, but was returned to us because the USPS said that the forwarding time had expired so they could not send it to the address specified. The problem was that the address we mailed it to was the address the person wanted it shipped to. We took the package back to the post office and explained our dilemma. The Postal Worker said that it was no problem, marked through the forwarding sticker, wrote “deliver as addressed” and resent it for us. A few days later it was returned to us again for the same reason… Ugh…

Now if this was UPS or FedEx, we could be on the phone complaining and they would be refunding money and apologizing and making it right, because that’s what businesses do, but for some reason, the USPS isn’t held to that standard. While it seems like a terrible way to run a business to me, we all continue to use them, because for small packages, they are the cheapest game in town. I guess you do get what you pay for…


Common Cents Mama - Kids Belts - Toddler Belts inventor

Comments are closed.