Quantity not Quality at McDonalds
I rarely, and I mean RARELY eat at McDonald’s anymore. It used to be sort of a staple, but I’ve made sure the family makes better choices. However, there is an occasion here and there when I am rushing from the kids belts office to get the kiddos to rush to drop them off somewhere else, where we need something quick. Gulp, McDonald’s it is. Now, this makes the kids happy because, for some reason, they love it, but I dread it.
This was the case over the weekend. We were rushing around and I dropped in really quickly to grab us lunch. I always order what you see above, the Filet-o-Fish meal (only I add tomato). Maybe it’s because I got hooked (pardon the pun) in by the Filet-o-Fish song…
Anyway, I ordered our meal and we drove away. I reached in the bag, opened the box and much to my surprise, my sandwich did not look like the one above.
Now, don’t get me wrong, I know that when I eat at McDonald’s. I am not eating at a 5 star restaurant, so I can deal with the “looks” of this sandwich. However, when I opened the sandwich, I was really disappointed…
Isn’t that bad business? Yes, but it doesn’t matter. Why doesn’t it matter? Because McDonald’s is huge and people will continue to eat there and sacrifice quality for speed and cost. We do it because we think that it’s a fair trade, but in my opinion, it shouldn’t be. We are still spending our hard eared money on a product and we should be getting they best that they have to offer (and I can’t believe that that would be their best).
As an owner of a small business, I know that I would never allow sub-par products to go out intentionally (occasionally their is a defective snap, but we promptly replace it with a new product). I wouldn’t be able to stay in business if I did, but for some reason, when you hit the level of a McDonald’s or Walmart or some other box store, you no longer have to be accountable for the product/customer service/etc. I don’t know how to change it, though.
I do know, however, that I will not be going to McDonald’s again. I knew I shouldn’t be going, but they just helped make my decision for me.